Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Billing information
- Account credentials
- Contact details
Service Information
- IP addresses
- Server usage data
- Login activity
- Support ticket communications
- Payment transaction records
Technical Information
- Browser type
- Device information
- Operating system
- Cookies and analytics data
How We Use Your Information
We use collected information to:
- Provide and maintain services
- Process payments
- Manage your account
- Provide customer support
- Improve platform performance
- Prevent abuse and fraud
- Comply with legal obligations
- Send important service-related notifications
Payment Information
- Payment processing is handled by secure third-party payment providers.
- Citadel does not directly store full payment card information.
- Payment providers process data according to their own privacy policies.
Cookies & Tracking
Citadel may use cookies and similar technologies to:
- Maintain login sessions
- Improve user experience
- Analyze website performance
- Store user preferences
You may disable cookies through your browser settings, though some features may not function properly.
Data Sharing
Citadel does not sell your personal information.
We may share information only with:
- Payment processors
- Infrastructure providers
- Legal authorities when required by law
- Security and fraud prevention services
All third-party access is limited to what is necessary.
Data Storage & Security
We implement reasonable security measures to protect your information, including:
- Encrypted connections (SSL/TLS)
- Secure password storage
- Access restrictions
- Monitoring for unauthorized access
However, no online system is completely secure.
Data Retention
We retain your information only as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Inactive account data may be deleted after a reasonable period.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your stored data
- Request corrections
- Request deletion
- Restrict processing
- Request account removal
Requests may be submitted through official support channels.
Account Deletion
You may request account deletion at any time.
Please note:
- Some data may be retained for legal, billing, or fraud prevention purposes.
- Service-related records may remain where legally required.
Third-Party Services
Citadel may integrate with third-party services.
We are not responsible for the privacy practices of external services or websites.
Users should review third-party privacy policies separately.
Children's Privacy
Citadel services are not intended for individuals under the minimum legal age required in their jurisdiction.
We do not knowingly collect information from minors without appropriate consent.
Legal Compliance
We may disclose information when required to:
- Comply with legal requests
- Enforce our Terms of Service
- Protect system security
- Prevent fraud or abuse
Policy Updates
Citadel may update this Privacy Policy at any time.
Changes become effective once published on our website.
Continued use of services constitutes acceptance of the updated policy.
Contact
For privacy-related questions or requests, please contact Citadel through official support channels.
Agreement
By using Citadel services, you acknowledge that you have read and understood this Privacy Policy.