Acceptance of Terms
- By accessing or using Citadel services, you agree to these Terms.
- If you do not agree with any part of these Terms, you must not use our services.
- Citadel reserves the right to update these Terms at any time.
Services
Citadel provides hosting-related services including:
- Game Server Hosting
- VPS Hosting
- Web Hosting
- Dedicated Server Solutions
- Related Infrastructure Services
All services are subject to availability.
Account Responsibilities
- You are responsible for maintaining account security.
- You must provide accurate account information.
- You are responsible for all activity under your account.
- Unauthorized account sharing is prohibited.
Payments & Billing
- Payment is required before service activation.
- Services renew automatically unless cancelled.
- Late payments may result in suspension.
- Pricing may change with prior notice.
- Chargebacks may result in immediate account termination.
Refund Policy
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Refunds are reviewed case-by-case.
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No refunds are guaranteed unless stated otherwise.
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Refunds will not be provided for:
- Services already used
- Terms violations
- Custom-configured services
Acceptable Use
You may not use Citadel services for:
- Illegal activities
- Malware distribution
- DDoS attacks
- Fraud or phishing
- Unauthorized access attempts
- Excessive abuse of resources
Violation may result in immediate suspension or termination.
Resource Usage
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Services must remain within allocated limits.
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Excessive usage may result in:
- Temporary restriction
- Service suspension
- Upgrade requirement
Citadel reserves the right to protect platform stability.
Data & Backups
- Customers are responsible for maintaining backups.
- Citadel is not liable for data loss.
- Backup systems, if provided, are not guaranteed.
Service Availability
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We aim for high uptime but do not guarantee uninterrupted service.
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Downtime may occur due to:
- Maintenance
- Hardware failures
- Network issues
- External attacks
Suspension & Termination
Citadel may suspend or terminate services for:
- Non-payment
- Terms violations
- Abuse toward staff
- Security threats
- Legal requirements
Limitation of Liability
- Citadel is not liable for indirect or consequential damages.
- Liability is limited to the amount paid for the affected service during the current billing period.
Support
- Support is provided through official channels.
- Response times are not guaranteed unless otherwise stated.
- Abuse toward support staff will not be tolerated.
Intellectual Property
- All Citadel branding and systems remain Citadel property.
- Unauthorized reproduction is prohibited.
Cancellation
- Services may be cancelled at any time through the client area.
- Cancellation does not automatically issue refunds.
- Services remain active until the billing period ends.
Governing Law
These Terms are governed by applicable local laws.
Any disputes will be handled through the appropriate legal jurisdiction.
Contact
For Terms-related questions, contact Citadel support through official support channels.
Agreement
By using Citadel services, you confirm that you have read, understood, and agreed to these Terms of Service.